Customer Service Officer
2 weeks ago
**This is the right job for you if you have a love for communication, and you**
**possess the empathy to understand others' needs.**
**Come and join one of the **top BPO companies in Malaysia**
**Why Join Us?**
- Accessible via public transport (nearby LRT)
- Basic + additional allowances
- Urgent hiring
- Friendly colleagues & positive work environment
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Resolve customer complaints, ensure customer satisfaction, and provide professional first-contact resolution where possible.
- Working in a team to achieve the required KPI elements and SLA.
**Requirements**:
- **Able to communicate in Mandarin** and English.
- Applicant must be willing to work on rotational shifts.
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
**Job Types**: Full-time, Fresh graduate
**Salary**: RM2,000.00 - RM3,600.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Early shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your notice period?
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (preferred)
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