Junior Analyst

4 days ago

Bayan Baru, Malaysia Seagate Technology Full time

**About our group**:
Our group is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with global business and IT teams to ensure all employees able to perform their work and keep our business running smoothly.

**About the role - you will**:

- Escalate issues appropriately using hierarchical and functional escalation guidelines
- Maintain ownership on incidents and ensure that they are resolved within the SLA time frame and with high customer satisfaction
- Prepare reporting and statistical analysis on mined from the ticket logging and tracking system
- Perform and provide information analysis leading to business decision or recommendation
- Work with multiple groups to ensure end-to-end support for all internal employee’s issues
- Create, build and maintain Knowledge Base Articles and Processes to enhance high quality knowledge sharing

**About you**:

- Tertiary qualified expertise in Computer Science/Information or equivalent
- Good in English communication (written oral) skill
- Self-initiative and willing to learn
- Willing to work on shift rotation

**Your experience includes**:

- Hands-on execution on ticket logging system
- Prior IT Desktop Support or Service Desk Analyst role with 1st level support
- Certification in ITIL will be an added advantage.

**Location**:
Our Penang office is located in Suntech at Cybercity. Easily accessible from two bus stops, many employees take mass-transportation to work. Ample free on-site parking is also available. Enjoy our on-site gym, test your ping-pong skills, or take on your colleagues in a badminton match after work. You can grab breakfast, lunch and coffee at our on-site cafe. Prefer to eat off-site? The public food court across the street offers many delicious options.

**Location**: Penang Malaysia Suntech
**Travel**: None

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