Travel Designer

**Being part of Aspire Lifestyles, you get to enjoy**:

- Excellent MNC exposure and On-the-job Training
- Personal and career development
- 5 days per week with normal office working hours
- Attractive Remuneration Package: Group Medical and Insurance Benefits, Lifestyles Flexi Benefits, Performance Bonus, etc.
- Festive celebration, birthday celebration and birthday token

**Overall Summary Of The Job**

You will be responsible for managing and fulfilling all travel related customer requests for Aspire Lifestyles’ Clients. This includes providing recommendations, quotations, travel itinerary planning and unique / customized travel experiences. You will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional and concise manner. You serve to uphold the highest levels of customer service and quality

**Responsibilities**
- Demonstrate an understanding of the scope of services provided for each customer and confidently deal with each request type in the areas of travel and concierge.
- Independently (or as part of a team) fulfill (e.g. design personalized trips and research) travel requests as necessary.
- Coordinate and manage travel related requests from customers of Aspire Lifestyles in an efficient and cost effective manner in accordance with the department policies and procedures.
- Liaise with travel providers in a professional manner, ensuring requests for information are dealt with quickly and efficiently whilst providing professional service.
- Leverage current partners and utilize Internet and other resources to fulfill requests.
- Integrate Partnership Development offerings within the proposal to customers where possible and appropriate.
- Leverage travel knowledge and experience to provide differentiated customer service, secure favorable travel options for our customers and encourage repeat callers through exceptional service.
- Provide accurate and timely information regarding travel requests.
- Maintain open communication channels with team members, and other Aspire Lifestyles’ centres/employees to ensure travel requests are effectively managed.
- Initiate outbound calls in compliance with program needs and requirements.
- Use the appropriate templates and ensure quality control of all outgoing written documentation to customers.
- Work with Learning and Development to develop travel related training material.
- Assist with training and mentoring of new employee

**Qualifications**
- Diploma/ Degree in Travel/Tourism or any recognised equivalent qualifications
- 2 to 3 years of travel planning experience in retail travel and/or reward travel industry
- A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
- Strong communication skills
- Demonstrated problem solving skills
- Resourceful and uses a variety of tools including internet aggregators, direct vendor sites and bespoke travel tools to research, propose and fulfill requests.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Based on your working profession, which travel destinations have you created travel itineraries for, for a leisure travel?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Travel Planning: 2 years (required)