Current jobs related to Technical Support - Brickfields - Career International FOS Sdn Bhd

  • Technical Support

    2 days ago

    Brickfields, Malaysia Career International FOS Sdn Bhd Full time

    Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Applies Diagnostic techniques to...

  • Technical Help Desk Support

    1 week ago

    Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    As a Technical Help Desk Support Specialist, you will be the first point of contact for users seeking technical assistance. Your role involves diagnosing and resolving hardware and software issues, providing guidance on technical problems, and ensuring customer satisfaction through effective problem resolution. You will work closely with IT teams to maintain...

  • Technical Support

    6 days ago

    Brickfields, Malaysia Nezda Malaysia Full time

    Requirements: Local Malaysian with degree Advanced English Minimum 4 years technical background **Salary**: RM3,600.00 - RM4,600.00 per month Schedule: - Day shift - Rotational shift Ability to commute/relocate: - KL Sentral: Reliably commute or willing to relocate with an employer-provided relocation package (preferred) **Education**: - Bachelor's...

  • IT Technical Support

    2 weeks ago

    Brickfields, Malaysia Agensi Perkerjaan Regeneration Resources Sdn Bhd Full time

    Job description - Provide a world-class customer experience, engage and empathize with customers to support and resolve technical issues through completion - Support installation, configuration, and support on various platforms - Accurately document all work performed through ticketing system including details and outcomes - Ensure accurate and timely...

  • Js15 - Technical Support (Malay,english,mandarin)

    1 week ago

    Brickfields, Malaysia Career International Full time

    **DUTIES AND RESPONSIBILITIES**: - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service...

  • L1 Service Associate

    2 weeks ago

    Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    : This position has primary responsibility for triaging and servicing assigned cases in accordance to Procurri & Customer SLAs. DUTIES AND RESPONSIBILITIES: - Accept open cases that are assigned by Queue Manager.Manage assigned open cases providing customer resolution within the SLA, i.e. providing responses, and updates. - Ensure case data and case...

  • Technical Sales Representative

    6 days ago

    Brickfields, Malaysia MPS Full time

    Preferred mandarin speaker Role: Technical Sales Working hour: Monday - Friday(9-6) What you need to know. ▪ You support customers by integrating their website, their store, or their account and aid in solving technical challenges. ▪ Identify content and performance potential and advise the customer on the technical integration and improvement of...

  • Technical Lead

    10 hours ago

    Brickfields, Malaysia Wipro Limited Full time

    **Role Purpose**: The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. **͏**: **Do**: - ** Oversee and support process by reviewing daily transactions on performance parameters** - Review...

  • O365 Technical Consultant

    2 weeks ago

    Brickfields, Malaysia MPS Full time

    Preferred Mandarin speaker Fresher with IT background are welcome. **Position Summary** The role of Office365 Technical Consultant Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment...

  • Technical Presales/ Solution Architect

    1 week ago

    Brickfields, Malaysia Secure365 Nextgen Solutions Sdn Bhd Full time

    **Technical Presales/ Solution Architect** **(Job Description)** **Responsibilities** - To attend meetings with potential clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution - Provide technical solutions in a professional manner and to agreed timeframes - Create and...

Technical Support

2 weeks ago

Brickfields, Malaysia Career International FOS Sdn Bhd Full time

The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance

**Job Types**: Full-time, Permanent

**Salary**: RM3,800.00 - RM4,100.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Major in IT/Computer or Engineering/Science

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- English (preferred)