English-bm Speaker Customer Service Associate @ Jb

1 day ago

Johor Bahru, Malaysia JEV Management & Trading Full time

**Requirements** - **Proficient in English & Bahasa Malaysia.**: - **Applicant must be willing to work on 24 Hours Rotational Shift, 9 hours per shift, 6 days per week (Rotational off day); **Earliest Shift starts from 7am - 4pm, Latest 10pm - 7am ); (Schedule will be given weekly/ monthly) - **Have no issue to start work immediately or within short notice period.**: - Have no issue to be based at **Johor Office, Nusajaya.** **Responsibilities/ Scopes** - Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions. - Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. - Be the voice of the customers. - Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department. **SALARY & BENEFITS**: - **Basic Salary: RM 1,900 - RM 2,100 (Subject to Interview Performance)**: - **Additional Allowances: KPI Allowance (Up to RM400) + Night Shift Allowance (Up to RM300) (Average take home salary RM 2,000 - RM 2,500++)**: - EPF, SOCSO, Annual Leaves, Medical Leave - Full Training provided (with basic salary given) - English Class is provided to employees who would like to improve their communication & business writing skills. - MNC Working Environment - Team Building + Festival Activities - iSTAR - System for Appraisal & Rewards - to identify employees' weakness and to develop future leaders for the company. - FREE Shuttle Van to the Below Locations (All Day): - KIP Mart Tampoi > Shell Sri Skudai > AEON Taman University > RIM Petronas Gelang Patah > Nusa City Square > KFC Larkin Sentral **Salary**: RM1,900.00 - RM2,800.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Rotational shift

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