Customer Service Support
5 days ago
Being our client’s primary point of contact with the company. Customer service support is an entry-level job. Being the face of the company, the support representatives should be able to honour the company’s SLAs and ensure all assigned tickets are resolved well within the deadline. If a particular ticket is out of their scope, they must follow standard procedures to escalate it to the right team.
What is your role:
- Helping customers to solve their issues and problems.
- Finding solutions to all customers’ needs.
- Work closely with the technical, arrangement and other relevant departments.
What do you need to have for this role:
- Any Diploma or Bachelor’s Degree or any certificate that is equivalent.
- Excellent multi-tasking, time management, and organizational skills.
- Computer literate.
- Ability to work in shift rotation (24x7) with a team.
- Problem-solving ability with analytical and technical skills.
- Excellent communication and written skills in English and Bahasa Malaysia.
**Salary**: RM1,500.00 - RM2,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Yearly bonus
COVID-19 considerations:
- All staffs are required to wear a mask
- Fully vaccinated
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