Front Office Executive

1 week ago

George Town, Malaysia Macalister Hotel by PHC Full time

_**Job Description**_
- Check
- in function: Register and assign rooms to arriving guests and ensuring that registration records are completed with all required information needed.
- Check-out function: Handle check-out of departing guests according to the Standard Operating Procedures of the Hotel.
- To manage cashiering and hotel reservations.
- Maintain excellent relationship with our in-house guests and project a courteous and hospitable attitude at all times.
- Provide our guest with comprehensive information about hotel facilities, services, special events, tourist attractions, restaurants, entertainment facilities and current events in the local area.
- Handle guests’ requests/complaints and when necessary to immediately refer problem and/or complaint to the Front Office Assistant Manager/ Manager for advice and further follow up action as per our SOPs.
- Ensure professional and courteous working relationships at all times and to maintain an effective flow of communication with all colleagues in the hotel operations.
- To multi task and to support housekeeping room cleaning work.
- To undertake ad-hoc assignments from your Superior from time to time.

**Salary**: RM1,800.00 - RM2,100.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift

License/Certification:

- driving license B2 or D? (required)

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