Tuition Center Coordinator

7 days ago

George Town, Malaysia Two Eight M Full time

**Language Academy (Courses: Chinese Language & English Language)**

Are you an assertive, results-driven professional who thrives on taking ownership and delivering excellence? If you’re a decisive problem-solver with a keen eye for detail and a passion for achieving targets, we want you on our team

Join us at the Language Academy, where you’ll drive performance and directly impact student success by delivering exceptional service and promoting our educational services. We’re looking for a highly disciplined Freelance Tuition Centre Coordinator who is fluent in both spoken and written Chinese and English and can commit to a minimum of one year.

**Key Responsibilities**

1. _Own the Customer Experience_

Handle customer inquiries with precision and efficiency in both Chinese and English, ensuring every interaction is handled with confidence and authority. Take control of resolving issues quickly and effectively.

2. _Drive Growth through Upselling_

Recognize opportunities to upsell and cross-sell our tuition packages, using your strategic thinking to align our services with the specific needs of clients. Your communication skills and assertiveness will contribute to the academy's growth.

**Key Attributes**

1. _Decisive and Reliable_

You are confident in making decisions and take responsibility for delivering outstanding results.

2. _Bilingual Mastery (Chinese & English)_

Fluency in both languages is essential for clear and effective communication that drives sales and resolves issues.

3. _Detail-Oriented and Analytical_

You’re thorough in tracking inquiries and ensuring follow-through, with an analytical mindset that helps you assess situations and deliver impactful solutions.

4. _Performance-Focused_

Your eye is always on the target—you’re committed to upselling and promoting services that benefit the customer and contribute to business growth.

**What’s in It for You?**

1_. Competitive Pay with Performance Incentives_

Earn RM12 - RM15/hour, plus performance-based rewards for hitting KPIs.

2. _Half-day-work_

Afternoon Shift 2 p.m to 8 p.m

3. _Long-Term Impact_

Make a real difference by committing to a year of driving student success and business growth.

4. _Opportunities to Excel_

Grow your expertise in sales and customer service, with the opportunity to take on more responsibilities and leadership roles.

**Working Hours**
- Weekdays: 2 PM - 8 PM
- Weekends:2 PM - 8 PM
- (Tuesdays are off days)

If you are a high-performing, bilingual professional ready to commit for at least a year, APPLY today and start making an impact

**Job Types**: Contract, Freelance

**Contract Length**: 12 months

**Pay**: RM12.00 - RM15.00 per hour

**Expected Hours**: 36 - 72 per week

**Benefits**:

- Promotion opportunities
- Work from home

Let’s build success together

**Job Type**: Freelance

Pay: RM12.00 - RM15.00 per hour

Expected hours: 36 - 72 per week

**Benefits**:

- Work from home

Schedule:

- Fixed shift

**Experience**:

- Customer support: 2 years (preferred)
- Tuition Centre: 1 year (preferred)

**Language**:

- & Write Chinese (required)
- & Write English (required)

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