Customer Service

2 weeks ago

Skudai, Malaysia GD Express Sdn Bhd Full time

**Key Responsibilities**:

- Customer Interaction: Greet all incoming calls professionally and answer a timely manner.
- Order Management: Process and key in all orders using the **Customer Service and Traffic Control** system efficiently.
- Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.
- Shipment Reception: Receive and log Lodge-In shipments from customers accurately.
- Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.
- Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.
- Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.
- Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.
- Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.
- Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.

**Qualifications**:

- SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.
- Ability to work independently with mínimal supervision, under pressure, and in a multitasking environment.

Please contact Mr Fariq at 017-775 4312 for further information.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Parental leave
- Professional development

Supplemental Pay:

- Commission pay
- Overtime pay

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