Quality Assurance Office

**Role Summary**: **Key responsibilities**: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive...

**About Us**: Brighten Business Consulting Sdn Bhd is a leading digital marketing and manpower outsourcing agency based in Hong Kong, with branches in Malaysia, Taiwan, UK, and Australia. With a decade of expertise in marketing, business strategy, and technology solutions, we specialize in delivering top-notch professional services to assist global clients...

**About Us**: Brighten Business Consulting Sdn Bhd is a leading digital marketing and manpower outsourcing agency based in Hong Kong, with branches in Malaysia, Taiwan, UK, and Australia. With a decade of expertise in marketing, business strategy, and technology solutions, we specialize in delivering top-notch professional services to assist global clients...

**About Us**: Brighten Business Consulting Sdn Bhd is a leading digital marketing and manpower outsourcing agency based in Hong Kong, with branches in Malaysia, Taiwan, UK, and Australia. With a decade of expertise in marketing, business strategy, and technology solutions, we specialize in delivering top-notch professional services to assist global clients...

**JOB PURPOSE** Responsible in enforcement of quality standards by performing quality assurance activities **DUTIES & RESPONSIBILITIES** 1. To conduct quarterly food safety & hygiene inspection for all cafes to ensure compliance to regulatory requirements & internal standards. 2. To conduct periodic third-party logistics & external warehouse inspection...

_**Our Blend**_ The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore. The Coffee Bean & Tea Leaf is on an inspiring journey...

Gemmologists value precious stones by analysing their characteristics, cut, and provenience either for trading or for further polishing efforts. They assess stones and gems to give them a market value. Developing, implementing and maintaining a system of quality and reliability testing for the Company's products and / development processes. Developing,...

As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

**Responsibilities**: - 1. To ensure that the Quality System is always up to date and in a state of art. - 2. To oversee and supervise daily laboratory operations in compliance with GMP & GLP. - 3. To propose and lead continuous Improvement Projects related to Quality for the company. - 4. To ensure the monitoring and control of the manufacturing...

Support documentation, record-keeping, and internal reporting to ensure compliance with quality standards - Learn about industry-specific regulatory requirements and compliance practices - Contribute to continuous improvement initiatives in quality processes - Develop an eye for detail, analytical thinking, and problem-solving skills **Requirements**: -...