Retail Sales Specialist

5 days ago

Sepang, Malaysia Heng Sheng Hardware Sdn Bhd Full time

Hardware product training is provided.

**Main Duties**:
**Customer Interaction**
- Welcome and support customers who visit the store.
- Understand customer requirements and suggest appropriate items (e.g., tools, bolts, plumbing equipment).
- Offer product demos or explain technical details when needed.

**Product Expertise**
- Develop thorough understanding of hardware and construction materials.
- Keep informed about product updates, features, and usage compatibility.
- Recommend alternatives, inform about pricing, and check stock levels.

**Sales Contribution**
- Achieve or surpass personal and store-wide sales goals.
- Encourage customers to purchase complementary products (e.g., power tools with add-ons).
- Monitor individual performance through POS or sales tracking systems.

**Stock Management Assistance**
- Check product levels on shelves and refill as required.
- Alert purchasing or warehouse team about items that are low or in high demand.

**Customer Support After Sales**
- Manage returns, exchanges, and simple product issues.
- Assist with order tracking and delivery follow-ups if needed.

**Teamwork**
- Coordinate with teams from logistics, delivery, and procurement.
- Share customer input to help enhance service quality and inventory planning.

**Essential Skills**:

- Clear and effective communication and active listening
- Basic technical know-how of hardware and building items
- Positive approach to solving issues
- Ability to prioritize and handle multiple tasks
- Familiarity with digital tools (POS machines, stock systems, communication apps)

**Key Skills**
- Strong communication and listening
- Basic technical knowledge of hardware/building materials
- Proactive problem-solving attitude
- Good time management and multitasking
- Familiar with POS systems, inventory software, and messaging apps

**Job Types**: Full-time, Part-time, Permanent, Fresh graduate

Pay: RM1,900.00 - RM5,000.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development

Work Location: In person

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