Customer Relations Executive

5 days ago


Damansara, Malaysia Sri Utama One Auto Sdn. Bhd. Full time

Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
- Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
- Handle customer’s concern, analyse root cause and take improvement activities
- Ensure all customers’ voice is promptly reported to dealer management
- Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- To ensure compliance to customer data utilization by dealer management and Honda Malaysia
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
- Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
- Coordinate First 1K PMSS activity with Sales

**Job Requirements**:

- Minimum Diploma in any field,
- Excellent Telephony, Communication and Interpersonal skills
- Strong Language Skills
- Able to communicate effectively in English, Malay and local dialects.
- Prepare simple report (if required)
- Customer Service Oriented and believes that “customers come first.”
- Competent in Microsoft Office (Word, Excel).
- Independent, high commitment, self-motivated and good problem solving.
- Wisma Mofaz, Damansara_ : _Working hours: Mon - Sat (8:15am to 5:15pm)_

Pay: RM2,000.00 - RM2,400.00 per month

Work Location: In person

Expected Start Date: 09/01/2025



  • Kota Damansara, Malaysia Trans Elevator (M) Sdn Bhd Full time

    A Client Relations Executive is responsible for handling client inquiries, complaints, and feedback, ensuring client satisfaction, managing clients and identifying opportunities to upsell or cross-sell products or services. They build relationships with key employees among customers, create plans to address clients’ business needs, advise clients on...


  • Kota Damansara, Malaysia Edaran Otomobil Nasional Berhad Full time

    Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries. - Attend and provide amicable solution in resolving customers’ enquiries and complaint. - Monitor that phone calls are answered within three rings. - Provide information on current sales/ service promotion or products. - Monitor and prepare weekly and monthly report to...


  • Damansara Utama, Malaysia AmOne Auto Sdn Bhd Full time

    Schedule appointment for service department and Handling customers, regular follow-ups of the customers. - Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. - Ensure the customer database is updated in a timely manner and always protected through constant monitoring. - To complete CSI monthly...


  • Damansara Utama, Malaysia AmOne Auto Sdn Bhd Full time

    Schedule appointment for service department and Handling customers, regular follow-ups of the customers. - Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. - Ensure the customer database is updated in a timely manner and always protected through constant monitoring. - To complete CSI monthly...


  • Ara Damansara, Malaysia BLUE SOLUTIONS SDN BHD Full time

    1) Harmonious work environment & career advancement opportunity. 2) Attractive Incentive plan to boost up working morale 3) Diploma holder in Human Resource or Admin Management or related field. 4) Min 1 to 2 years experience in customer service or the admin industry. 5) Mature and pleasant personality **Job Details** **JOB INFO & REQUIREMENT** - Contract...


  • Damansara, Malaysia Elliot & Co Full time

    Assist Account Leads in the workflow and is responsible for campaign implementation for clients - Develop and sustain a deep understanding of the client's business, industry, and trends - Support senior team in developing and executing communications strategies - Be involved in developing new business proposals and pitching - Ensure delivery of key...


  • Damansara, Malaysia Elliot & Co Full time

    We are looking for the next Public Relations intern who relishes being the champion of start-ups and small and medium enterprises. **You should**: - Enjoy the challenges of helping your lesser-known clients obtain valuable media attention. - Have a strong command of the English language and are persuasive, creative, and resourceful. - Ideally have an...


  • Damansara, Malaysia Armstrong Technology Sdn Bhd Full time

    Armstrong Technology Sdn Bhd Location: Sungai Buloh / Kota Damansara (Selangor) **⭐Fresh Graduate (Degree)** are welcome to apply. **We are looking for a dynamic and creative person to join our team.** Job Summary - Support sales team with order processing, documentation, customer service, reporting, and coordination to ensure operational...


  • Ara Damansara, Malaysia Basic Today Klang Full time

    WE'RE HIRING: CUSTOMER SUPPORT EXECUTIVE (TECHNICAL)Location: Ara DamansaraSalary: RM2,800 – RM3,300Working Hours: Shift between 8:00 AM – 9:00 PMWorking Days: 6 days per week (includes weekends & public holidays)Job Responsibilities:Provide professional technical support to customers via phone, chat, or email.Troubleshoot and resolve internet, mobile,...


  • Damansara, Malaysia Brandt Business Services Sdn Bhd Full time

    Job Description:Answering incoming calls, responding to live chat inquiries, and emails from customers regarding products and services professionally and courteously.Providing cold sales call to promote new promotionsProviding accurate information and resolving customer issues related to digital banking products and services.Maintaining a high level of...