Training Coordinator

1 week ago

Nusajaya, Malaysia AME Engineering Full time

Overview

Join Our Team as a **Training Coordinator**

**What You’ll Be Doing**:

- Develop and provide training programs and materials for staff, covering topics such as resident relations, crisis management, safety and security protocols, conflict resolution, and administrative procedures.
- Conduct training sessions for staff, either in person or through online platforms, ensuring that all staff receive comprehensive and consistent training.
- Provide ongoing mentorship and support to all staff, offering guidance on best practices, addressing concerns or challenges, and fostering professional development.
- Ensure that staff understand and adhere to hostel policies, procedures, and regulations, and provide guidance on how to enforce them effectively and fairly.
- Train staff in crisis management techniques, including emergency response protocols, conflict de-escalation strategies, and referral procedures for residents in distress.
- Facilitate communication and collaboration among all stakeholders, promoting a team-oriented approach to hostel administration.
- Monitor the performance of staff and provide constructive feedback to assess skill development and training needs.
- Identify opportunities for improvement in hostel operations and training practices, and work collaboratively with hostel management to implement enhancements.
- Maintain accurate records of training activities, attendance, and performance evaluations, and generate reports as needed to track progress and outcomes.
- Ensure that staff comply with all relevant laws, regulations, and institutional policies, and provide guidance on legal and ethical responsibilities.
- Review training materials for accessibility and inclusivity, making recommendations to ensure that content is usable by all learners, including those with disabilities or diverse backgrounds.
- Document feedback provided on training materials, including suggested revisions, rationale for changes, and resolution of issues.
- Provide guidance and support to contributors, offering resources, training, and assistance as needed to improve the quality of training materials.
- Assess the level of learner engagement and interactivity in training materials, recommending strategies to enhance participation and knowledge retention.
- To impart knowledge and skills essential for the smooth functioning of the hostel.
- Educate staffs on various aspects including customer service, safety protocols, hygiene standards, and operational procedures.
- To address issues efficiently, maintaining a positive atmosphere within the hostel.
- Encourages a culture of continuous learning and improvement among staffs.
- Help staffs refine their skills and adapt to changing circumstances, ensuring the hostel remains competitive and relevant in the hospitality industry.

**Who We’re Looking For**:

- Minimum 1 year working experience.
- Strong leadership skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.
- Basic knowledge as a trainer.

Working Location : No.46, Jalan SME 3, Bandar Indahpura 81000 Kulai, Johor.

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