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Outlet Manager

3 weeks ago

Bayan Lepas, Malaysia ZUS Coffee Full time

**Responsibilities**:

- Taking detailed notes and liaising with the District Manager and other HQ departments.
- Reporting directly to the District Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests alternative courses of action.
- Liaison between HQ and outlet level staff, ensuring that all communications are passed down in a timely manner.
- Managing daily operations such as providing support and guidance to all PIC within the locations assigned.
- Coaching Outlet Supervisor in managing shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Check, follow up and ensure team member attendance is recorded.
- To ensure that there is sufficient manpower and headcount at their respective outlet to have a smooth flow on daily operation.
- Ensuring that all Trainings are completed on time and follow up on the staff progress at the location.
- Participating in meetings and able to supervise the outlet schedule and operations.
- Ensure all outlets are compliant with operational standards, and company policies.
- Investigate, report, coach and take necessary actions towards misconduct issues that come across under their supervision.
- Be able to meet deadlines on preparing documents, reports and updating records.
- Ensuring the highest levels of customer service. Supporting your employees to enable them to be accountable for delivering good customer service.
- Review sales performance data of respective outlets and maximize sales opportunities by looking out for other business opportunities to ensure sales targets are met.
- To ensure cash handling at ZUS location is implemented following the company standards.
- Performs additional duties and responsibilities as required or requested.

**Requirements**:

- Must possess at least a Diploma/Degree in any disciplines and minimum 5 years of retail experience in managerial level
- Computer literate with good command of both written and spoken English and Malay.
- Excellent interpersonal skills, time management, data analysis, detail-oriented and problem-solving skills.
- Strong leadership and coaching skills.
- Positive attitude and willingness to learn.
- Possess own transport and willing to travel.
- Willingness to work overtime and Public Holiday if required.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift