Field Trainer
2 days ago
I'm recruiting on behalf of a leading international retail brand in the footwear and fashion industry. We're looking for a **Field Trainer** who is passionate about retail excellence, skilled in coaching, and capable of developing high-performing frontline teams across Malaysia.
If you’ve grown through the retail ranks—from store floors to multi-store management—and have now embraced the art of training and development, this opportunity is for you.
**Key Responsibilities**:
1. Identify performance gaps and deliver targeted training to improve sales, service, and operational execution
2. Coach Store Managers and Sales Associates on sales techniques, customer experience, visual merchandising (VM), and operational standards
3. Lead onboarding programs for new District Managers, Store Managers, and frontline staff
4. Design and deliver workshops, on-the-floor coaching, and gamified learning sessions
5. Support the rollout of L&D initiatives aligned with company performance and financial goals
6. Evaluate individual progress and training effectiveness
7. Stay updated with retail trends and product knowledge to keep training relevant and impactful
8. Travel to stores to conduct field training sessions
1. 5-8 years of retail experience, including 2-3 years in a training, coaching, or multi-store support role
2. Former Store Manager, Cluster Manager, or Sales Coach with hands-on store ops experience
3. Skilled in retail KPIs (ATV, UPT, ASP, Footfall, Conversion Rate) and performance-based coaching
4. Confident facilitator with strong communication and presentation skills
5. Proven experience in staff onboarding, upskilling, and coaching
6. Emotionally intelligent, empathetic, and adaptable—can work with diverse retail teams across regions
7. Willing to travel frequently
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Supplemental Pay:
- Performance bonus
Work Location: In person
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