Fulfillment Configuration Specialist

3 days ago

Kuala Lumpur, Malaysia SAS Full time

:
**Nice to meet you**

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

**Available fixed shifts**:

- Shift 1 12:00am - 9:00am
- Shift 2 4:00pm - 1:00am
- Hybrid working; work from home with some requirement to attend the office for training or meetings.

**Office Location**: Menara IQ, Tun Razak Exchange

**Primary Responsibilities**:

- Manage and configure order fulfillment processes to ensure efficient, accurate and timely delivery of products to customers.
- Review Customer Configuration Plan ensuring all offerings are sellable and required offerings are quoted.
- Troubleshoot issues related to order configuration, identifying root causes and implement corrective action promptly.
- Interacts with external customers and other global staff, including Sales, Sales Operations, Technical Support, Product Data, Legal, Education, Finance and others to provide optimum account management.
- Understands and accesses implications of current licensing and pricing policies and other issues related to the management of assigned customer licenses.
- Responsible for ensuring accuracy of all data related to customer software licenses.
- Generate license key to deliver to customer.
- Updates and/or edits customer install base to add new license observations, initiate media creation and coordinate special requirements and/or exceptions as needed.
- Perform regular checks and audits to validate order configurations, ensuring adherence to company standards and compliance requirements.
- Performs other duties, as assigned by SAS.

**Knowledge, Skills and Abilities**
- Minimum 2 years of relevant experience in fulfillment and configuration management or similar role within a logistics or fulfillment environment
- Strong attention to detail, especially in configuration settings and documentations
- Excellent written and oral communication and interpersonal skills
- Strong organizational skills
- Ability to manage a heavy workload in a multi-task environment
- Ability to think independently and solve problems under limited direction and supervision
- Proficient in the use of Microsoft Office suite of products (i.e. Excel, Word, Outlook)

**Working Conditions**:

- Full-time position with a hybrid or on-site working model, depending on location and company policy.
- ** Shift hours work to support global time zone. Flexibility to work outside regular office hours** **as needed to support urgent issues and month end processing.**

**Diverse and Inclusive**

At SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

**Additional Information**:

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