IT Specialist

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia VADS Business Process Sdn Bhd Full time 80,000 - 120,000 per year

Job Application 1

Technical Solution & Support Specialist – Contact Centre CRM Application

We are seeking a Technical Specialist/System Administrator (3–5 years exp.) to manage and deploy projects across CRM, omnichannel, chatbots, sales/marketing, and ITSM platforms such as Freshworks, 8x8, and Konnect Insights.

You will support both pre-sales and post-sales activities, including demos, technical proposals, integrations, and end-user training.

Technical Skills:


• 3–5 years experience with CRM/omnichannel/chatbot/ITSM deployment


• Strong understanding of SaaS & cloud applications


• REST API, JSON, Postman/Swagger


• Basic chatbot flow design


• Experience integrating CRM, email, mobile app, and social media systems

Functional Skills:


• Ability to propose solutions/workarounds


• Understanding customer journey & omnichannel experience


• Pre-sales demos & stakeholder engagement


• User training & post-implementation support


• Clear documentation & system architecture explanation


• Fast learner, able to work independently

________________________________________

Job Application 2

Technical Solution & Support Specialist - Contact Centre Telephony Application

We are hiring a Technical Specialist (3–5 years exp.) to manage, configure, and deploy telephony and contact centre solutions using Zoom, Ameyo, CT Apps, Webex, Teams, and similar platforms.

The role includes telephony infrastructure support, security tools management, pre-sales demos, and user onboarding.

Technical Skills:


• 3–5 years deploying telephony/contact centre solutions


• Strong knowledge of cloud telephony, SIP, SBC & IVR flows


• Experience with Zoom CC, Ameyo, CT Apps, Webex, etc.


• Familiar with PDQ Deploy, AD, MFA, endpoint security


• REST API, JSON, Postman/Swagger


• Integration across telephony, CRM & chatbot systems

Functional Skills:


• Able to design telephony solutions & workarounds


• Strong problem-solving & contact centre architecture knowledge


• Pre-sales demos & solution walkthroughs


• User training after deployment


• Good documentation & configuration management


• Self-driven and able to work with minimal supervision



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