Customer Service Representative-order Experience I

2 days ago


Bayan Lepas, Malaysia NCS Global Technology Full time

**Responsibilities**
- Enter new product and/or service contract order data into the system, ensuring accuracy and adherence to process requirements. Assigned accounts may involve complex contracts, variable billing arrangements, or multi-contract consolidation.
- Serve as the primary contact or account representative for key accounts or key customers when assigned.
- Achieve or exceed departmental and individual performance metrics related to service level agreements.
- Provide price quotations upon request.
- Ensure proper recording, documentation, and tracking of all assigned orders.
- Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, and related matters.
- Independently coordinate with internal departments regarding order status, invoicing, credits, shipping schedules, product availability, quality issues, damaged or mis-shipped products, and service repairs.
- Escalate new or complex issues to management as needed.
- Follow OEX customer strategy, lead by example, and adhere to customer principles.
- Deliver a positive ordering and invoicing experience to customers and partners.

**Requirements**:

- Diploma or Bachelor’s Degree in any field.
- 1-2 years of relevant work experience; fresh graduates are encouraged to apply.
- Strong attention to detail and data accuracy.
- Good communication and problem-solving skills.
- Ability to coordinate independently with cross-functional teams.
- Customer-focused mindset and ability to handle inquiries professionally.
- Serve as the primary contact or account representative for key accounts or key customers when assigned.
- Achieve or exceed departmental and individual performance metrics related to service level agreements.
- Provide price quotations upon request.
- Ensure proper recording, documentation, and tracking of all assigned orders.
- Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, and related matters.
- Independently coordinate with internal departments regarding order status, invoicing, credits, shipping schedules, product availability, quality issues, damaged or mis-shipped products, and service repairs.
- Escalate new or complex issues to management as needed.
- Follow OEX customer strategy, lead by example, and adhere to customer principles.
- Deliver a positive ordering and invoicing experience to customers and partners.

**Job Type**: Contract

Pay: RM2,500.00 - RM2,800.00 per month

Application Question(s):

- Do you have experience in order processing, customer service, logistics, operations, or administrative work?
- What is your expected salary?
- How soon can you start if selected?

**Education**:

- Diploma/Advanced Diploma (required)

Work Location: In person



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