Network Technical Support

1 week ago

Kuala Lumpur, Malaysia Freshtel Internet Sdn Bhd Full time

**1. Installation of Broadband Services**:

- Install and configure broadband equipment such as modems, routers, and fiber-optic connections.
- Set up and test broadband connections for homes, offices, or businesses.
- Ensure customers are able to access their internet service after installation.

**2. Troubleshooting and Repairs**:

- Diagnose internet connectivity issues, including wiring faults, interference, or device issues.
- Provide on-site troubleshooting support to customers.
- Perform tests and repairs to resolve problems quickly.

**3. Technical Support**:

- Provide customer support by explaining how to use broadband equipment and services.
- Guide customers through basic troubleshooting steps over the phone or on-site.
- Assist with software or firmware updates for customer devices.

**4. Documentation and Reporting**:

- Keep detailed records of installations, maintenance work, and customer feedback.
- Provide accurate reports on service issues and installation tasks.

**5. Inventory Management**:

- Receive and inspect goods delivered to the warehouse.
- Ensure that all items are properly stored in designated areas to avoid damage or loss.
- Maintain accurate records of stock levels, including incoming and outgoing items.
- Perform regular stock checks (e.g., cycle counts or full inventory audits) to maintain inventory accuracy.
- Use inventory management software or manual logs to track stock movements.
- Unload deliveries and verify that the quantities and specifications of goods match the purchase orders or delivery notes.
- Keep the storage area organized and clean to ensure efficient movement and access to goods.

Working days : 5 days / week

Working hours : 9 am - 6 pm

Location : Penang

Salary : Negotiate

Tools : Will be provided

**Requirements**:

- Male
- Valid driving license B2 or D
- Posses own transport
- Minimum SPM graduate
- Able to communicate in English & Bahasa. Can speak Mandarin will be added advantage.
- Basic IT Knowledge
- No experience needed but willing to learn
- Able to manage time and punctuality on assigned task.

**Benefits**:

- Additional leave
- Opportunities for promotion
- Professional development

Work Location: In person

Expected Start Date: 07/01/2025

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