Guest Communication

**Additional Information** Guest Relations Manager **Job Number** 23118968 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Langkawi, Jalan Pantai Kok, Teluk Nibung, Langkawi, Kedah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all...

**Job Number** 23138284 **Job Category** Rooms & Guest Services Operations **Location** The Westin Langkawi Resort & Spa, Jalan Pantai Dato Syed Omar, Langkawi, Kedah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

**Responsibilities**: - Implement strategies and efforts in promoting the Hotel, F&B venues and events. - Ensure consistent branding across all printed and digital materials for the Hotel, F&B venues and events. - Maintain the Hotel brand website and social media platforms and post or upload latest promotions onto the various digital media platforms. -...

**Job Summary** The Front Office Assistant is responsible for providing efficient and professional service at the hotel’s reception and guest service areas. This role involves welcoming guests, managing check-in/check-out procedures, handling reservations, and ensuring that guest needs are attended to promptly and courteously. **Key...

(For Malaysian Applicant only)The Reservation & Loyalty Coordinator is responsible for managing inquiries and reservation-related arrangements for loyal returnee guests, defined as guests visiting for the fifth stay and above. The role focuses on delivering a seamless pre-arrival experience by coordinating accommodation details, airport transfers, dining...

**Job Summary** The Assistant Front Office Manager leads and manages the daily operations of the Front Office Department, ensuring smooth service delivery, high guest satisfaction, and effective team performance. This role is responsible for supervising guest services, staff training, operational standards, and coordination with other departments to deliver...

**Additional Information** Kundang (Resort Host/Butler) **Job Number** 23118910 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Langkawi, Jalan Pantai Kok, Teluk Nibung, Langkawi, Kedah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

**Additional Information** Personal Explorer **Job Number** 23118941 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Langkawi, Jalan Pantai Kok, Teluk Nibung, Langkawi, Kedah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and...

We're looking for a dedicated Hotel Manager for our well-respected hotel. Your role will be essential in managing our hotel's financial success, guest satisfaction, staff performance, and overall operations. Key Duties: Financial Management: Boost revenue by managing room bookings and pricing. Keep an eye on key financial metrics and manage budgets...

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in...