Guest Service Agent

Delivers the basic standards and provide exceptional guest service at all times. - To greet all guests in a service orientated manner. - Maintains positive guest and colleague interactions with good working relationships. - Greeting, checking-in, and escort VIP and Long Stay guests. - Personally and frequently verify that all VIP guests are receiving the...

**Additional Information** Guest Relations Manager **Job Number** 23118968 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Langkawi, Jalan Pantai Kok, Teluk Nibung, Langkawi, Kedah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all...

Hotel reservations to fulfill reservation requests by determining the rooms available to meet customer desires TO BECOME ONE OF THE LUXURY HOTELIER WIH HOSPITALITY BASIC SERVICE TO ALL LOCAL AND INTERNATIONAL GUESTS Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

** - F&B and Event Service Expert** Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a...

***: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, and extranet. Creates and maintains reservation records-usually by date of arrival. Prepares letters of confirmation and promptly processes any cancellations and modifications. Additional duties may include preparing...

**Responsibilities** - Receive Pre-Shift handover from Supervisors/Managers or departing members of staff. - Ensure tables/seating areas are clean and the preparation area is fully stocked for service. - Greet customers on arrival and seat them while distributing menus. - Answer any questions customers may have about the menu or food and drink. - Take orders...

**Job Summary** The Front Office Assistant is responsible for providing efficient and professional service at the hotel’s reception and guest service areas. This role involves welcoming guests, managing check-in/check-out procedures, handling reservations, and ensuring that guest needs are attended to promptly and courteously. **Key...

**Job Number** 23121720 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations,...

**Job Summary** The Assistant Front Office Manager leads and manages the daily operations of the Front Office Department, ensuring smooth service delivery, high guest satisfaction, and effective team performance. This role is responsible for supervising guest services, staff training, operational standards, and coordination with other departments to deliver...