Customer Insights and Analyst Executive

2 weeks ago

Kuala Lumpur, Malaysia AirAsia Full time

**Job Description**:
**Responsibilities**
- ** Drive all qualitative/ quantitative research initiatives through analysis of customer sentiment through NPS tracking and management, representing the team as the NPS expert where relevant - through all lines of AirAsia businesses**
- ** Identify ways where research can add value by working with stakeholders to understand business strategy and challenges, and ultimately provide recommendations on research scope, methodology, sample/ questionnaire / reporting design etc.**
- ** Present updates to higher management, **conduct presentations and facilitate workshops to drive adoption of research results as and when necessary**
- ** Plan and execute other research as assigned**
- ** Work as a teamplayer in a small team**
- ** Keep abreast and experiment with new tech platforms that may be beneficial in driving efficiencies**
- ** Other duties as assigned**

**Desired Skills & Experience**
- ** Degree-holder; mínimally 1-2 years of research experience ideally from both agency & client side; with experience in user / UX research and Sentiment analysis**
- ** Sound understanding of Net Promoter Score (NPS) methodology and practices**
- ** Good knowledge of quantitative qualitative methodologies with experience in conducting focus groups, in-depth interviews, ethnographies, UX tests, online qualitative methods and not afraid of learning more and asking questions**
- ** Experienced in building customer centric/voice of customer stories and intelligence using customer data**
- ** Advanced Data-numerate - i.e. able to understand data, crosstabs, charts**
- ** Self-motivated; Naturally curious to seek answers beyond the obvious**
- ** Strong communication skills with a flair for creating content, stories & presentations**
- ** High attention to detail, creative and able to manage multiple priorities**
- ** Understand the business operations in order to build intelligence, stories, and analysis that represents the business which will drive customer centric action and change**
- ** Understands how and can present data to CXS leadership and teams in an intuitive way and familiarity with data visualization best-practices to help drive CXS direction with data**
- ** Interpersonal skills, including good communication with the ability to articulate ideas in a precise and concise manner**
- ** Troubleshooting and problem-solving skills**
- ** Experience working on complex assignments requiring continuous periods of concentration, with periodic interruption.**
- ** Organisational and analytical skills with attention to detail**
- ** Advanced knowledge of tools and data analysis products such as the Google Suite including data studio and Salesforce along with the passion to build automation and be innovative**
- ** Understanding of Data Science methodology, high level knowledge, approaches, and tools**
- ** Experience or knowledge of Voice of Customer and/or Customer Journey Experience/Learning is a MUST**

**We are all different**:

- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

  • Senior Executive, Digital Insights

    6 days ago

    Kuala Lumpur International Airport, Malaysia Malaysia Aviation Group Full time

    Position TitleSenior Executive, Digital InsightsReporting ToMarketing Planning & Analytics ManagerRole PurposeThe Senior Executive, Digital Insights supports the airline's marketing teams by planning and tracking digital marketing activities, analysing online performance, and generating insights that drive key commercial metrics. This role combines...

  • Customer Care Specialist

    20 hours ago

    Kuala Lumpur, Malaysia Hype Insights Full time

    **About Hype Insight** We are a digital marketing agency currently based in the UK, Australia, Malaysia and Sri Lanka. Come build the future of marketing with us! Work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office. We look forward to hearing from you! **What You'll Do** - Actively...

  • Executive, Customer Insights

    1 week ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Executive, Customer Insights & Engagement **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc...

  • Data Insight Analyst

    7 days ago

    Kuala Lumpur, Malaysia COINS Full time

    Posted 12 December 2024 - LocationKuala Lumpur - Job type Permanent - Discipline Data & Analytics - ReferenceJ13800 **Job description**: Data Insight Analyst We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and...

  • Executive, Customer Insights

    1 week ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc reports, aiming to minimize recurring issues, address root...

  • Insights Analyst for Advertising

    7 days ago

    Kuala Lumpur, Malaysia Match Resources Sdn Bhd Full time

    **If you have an eye for detail and you have a passion for analyzing data. Our client is an Digital Advertising Agency** dedicated to helping their clients achieve their marketing goals through data-driven insights and innovative solutions. As an Insights Analyst, your role is key in analyzing data and empowering the team to deliver highly effective and...

  • Senior Executive, Business Analyst

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UEM Sunrise Berhad Full time

    Job PurposeTheBusiness Analystsupports the Senior Manager, Business Planning & Insights (BPI) by providing research, data analysis, and reporting to drive strategic and operational decision-making. This role ensures divisional strategies are grounded in market insights, aligned with corporate objectives, and executed effectively across functions. The...

  • Customer Insights and Analyst Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Air Asia Full time

    **Job Description**: **Responsibilities** - **Drive all qualitative/ quantitative research initiatives through analysis of customer sentiment through NPS tracking and management, representing the team as the NPS expert where relevant - through all lines of AirAsia businesses** - **Identify ways where research can add value by working with stakeholders to...

  • Customer Success Analyst

    20 hours ago

    Kuala Lumpur, Malaysia Rotate Full time

    **Our vision** At Rotate, we’re building the go-to team for commercial decision-making tools in the air cargo industry. By combining cutting-edge software with deep industry and strategy consulting expertise, we help global organizations transform data into actionable insights for smarter, faster decisions. As we grow, we’re looking for curious,...

  • Business Development Consultant

    20 hours ago

    Kuala Lumpur, Malaysia Hype Insights Full time

    Hype Insight is a dynamic digital marketing agency with a global presence in the UK, Australia, Sri Lanka, India, and now Malaysia. We are seeking a driven Business Development Specialist to join our team and lead the charge in driving organic growth! As our Business Development Specialist, you will play a vital role in expanding our footprint in the...