Executive – Technical Support

4 days ago


Kuala Lumpur, Malaysia Scicom Full time

**Responsibilities of the Role**:

- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
- Demonstrate the required maturity to work from home/remotely under minimum supervision.

**Requirements for the Role**:

- Degree, Diploma or an equivalent professional qualification.
- **Tagalog language** - to Speak, Read, and Write.
- Fresh graduates with good **English and Tagalog** communication skills and personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Excellent customer service skills and professionalism in spoken and written **Tagalog & English languages**.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

**The Package**:

- Attractive Salary (RM3,000 - RM4,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Working Location: Kuala Lumpur.



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