Customer Support Representative

7 days ago


Kuala Lumpur, Malaysia Amber Pro Solutions (M) Sdn Bhd Full time

â—
- Amend existing client's accounts. â—
- Keep high satisfaction standards and exceed customer expectations. â—
- Educate customers in company's products and services â—
- Stay up-to-date with new features and product launches that happen very frequently. â—
- Suggest ideas to improve customer experience. â—
- Adapt fast to continuous changes and contribute to making them happen in a smooth way â—
- Report bugs to developers and advocating clients' needs and desires â—
- Share important news/updates with the next shift and keeping track of the pending Tickets. â—
- Communicate with other departments to ensure customers get what they requested. â—
- Provide feedback to the Team Leaders.
We're an Malaysian digital agency that integrates complex technologies and innovations into our working process and translates them into visibility-raising strategies and frameworks. Our range of solutions varies from Database and Software support services to SEO and Content Marketing. Whatever you require, we will deliver the best results for you and attract potential clients to your company, its products, and services.
Bachelor's or Equivalent



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