Technical Business Analyst

**Responsibilities**:

- Facilitate business model innovation.
- Development and documentation of the model.
- Mapping of To-Be business processes to support the model.
- Develop high level system requirements to support the model/processes.
- Conduct presentations to key stakeholders.

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Contribute toward improvement of business processes with the goal of increasing customer satisfaction, resource optimization and/or cost reduction._**
- Identify gaps in existing business processes and/or opportunities for business process improvements.
- Seek end-users’ endorsement and support to carry out such improvement initiatives.
- Plan, manage and deliver business process projects:

- Prepare project initiation document that includes objectives, approach, expected outcomes and timelines etc
- Facilitate meetings and engage and interview users to gather requirements
- Prepare project deliverables
- Track and report on project status and escalate issues to management.
- Share process updates with IT team including preparation of user requirements document to facilitate IT team’s solutioning
- Assist users to rollout new processes and conduct training if necessary.

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Develop business requirements for new systems or enhancement to existing systems_**
- Develop business requirement specifications including detailed use cases and system sequence diagrams.
- Help review test cases based on process and specification documentation and assist in system testing.

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Maintain the currency of existing process portfolio to ensure accurate and effective referencing, compliance, auditing and training._**
- Plan and initiate updates of IT processes on regular intervals and/or assist end-users in the updates (for processes managed by the business groups).
- Be the custodian for selected business process documentation and manage the individual business process MS Teams/Sharepoint sites and physical files.

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Others_**
- Assist in document management initiatives including maintaining/administering document management systems.
- Monitor IT risks and develop policies and mitigation strategies.
- As part of governance and audit preparedness, work with the Internal Audit team (if available) on checking for compliance against formalized IT policies and processes.

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To take on any new duty as per instruction from the direct reporting manager as is deemed appropriate and necessary to support the company’s requirement._**The following skill-sets are required**:

Good written and verbal communication skills - Ability to engage people at different levels and elicit and capture business requirements.
- Good understanding of Project management and ability to work together with the Project Managers.
- Proficiency in MS Office, MS Project and MS Visio

Experience in the telco industry and/or Six Sigma certification will be Advantageous.

Established in 2006, Nityo Infotech Corporation is the fastest growing IT Services Company. Our services span from Application Management Outsourcing, Packaged Application Services, Verification and Testing, Remote Infrastructure Management, Product Development and Support, to higher value-added offerings including Managed Platform and Product Engineering Services. We have presence in 37 countries. Our Headquarter is located at Plainsboro, New Jersey, United States of America. We have a strong presence in USA, Canada, UK, Germany, France, Spain, Italy, Poland, Ukraine, Turkey, India, Australia, New Zealand, Japan, Korea, Hong Kong, Taiwan, China, Srilanka, Macau, Singapore, Malaysia, Thailand, Philippines, Indonesia and Vietnam. We have a highly skilled global workforce of 17,200+. Through Nityo's services division, we have empowered numerous brands in optimising cost through Managed Services as well as outsourcing model. Our spectrum of services are broad, deep and structured around Nityo’s unique “RIG” framework; Run, Innovate and Grow. Nityo's portfolio as well as partner companies offer a unique mix of solution's ranging from Digital Lending platforms, Anti-money laundering solutions, AI/ML Based Chat Bots, Secret Management Platform, Enterprise Content Management Solutions, Tech Skill Assessment platform, Location Intelligence Solution, Call Center Automation Platform, Performance Management Platform, Cloud Migration and more.