Customer Experience Specialist

6 days ago


Kajang, Malaysia Ibnu Sina Wellness Sdn Bhd Full time

**Customer Experience Specialist**

If you love to serve and spread joy to the world, then this job is right for you.

We’re looking for a mild-mannered superwoman or superman who can

turn difficult situations around for others. Everybody needs good customer

service, whether buying a product or being served in a restaurant.

Beyond that, you will be operating on the frontline and serving as the voice

of the company, taking our customers on a journey to financial freedom. By

spreading the joy of online marketing, you will have a fulfilling time making

other people happy
- **Responsibilities**:_
- Resolve complex customer care issues through careful investigation and following existing policies and procedures.
- Communicate solutions to customers in a clear, concise, friendly, and timely manner.
- File records and documents of customer interactions according to relevant policies and regulations.
- Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
- Collaborate with the digital marketing team to identify new ways to improve our products and services for customers.
- **Requirements**:_
- Bachelor’s degree in Marketing or equivalent.
- Excellent Malay & English language skills, both oral and written.
- Proficiency in a second language (both oral and written) is preferred.
- At least two year’s experience in customer service and/or marketing roles.
- People-oriented and genuinely love helping others.
- Resourcefulness and problem-solving skills.
- Ability to think critically and multitask.

**Job Types**: Full-time, Permanent

Pay: From RM2,000.00 per month

**Benefits**:

- Free parking
- Meal provided

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Weekend jobs

Work Location: In person


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