Technical Support Executive

The ARC Tier 1 role involves working in a secure Advanced Response Center (ARC) environment, which specializes in providing technical support and customer service for complex products or services. The ARC employs highly trained agents and uses advanced technologies like AI, chatbots, and automation to assist with customer inquiries. ARC Tier 1 is responsible...

**JOB SUMMARY**: **JOB RESPONSIBILITIES**: - Able to develop and monitor the technical support plan and activities, and handle customer complaint - Consult product technical knowledge for customers - Able to provide product knowledge for sales colleagues, sales staff of distributors - Able to train technician of distributors about products installation,...

About the role As the Technical Executive /Assistant to Executive Director (ED), you will play a vital role in supporting and enabling the successful operations of the Company. This full-time position is based in Johor Bahru, Johor, and will require you to work closely with the Director to ensure the smooth running of their daily activities and key...

**Job Requirements** - Technical certificate /diploma - Experience in Office Work & Technical Field - General Technical skills - Communication & coordination skills - Documentation & reporting skill - Technical knowledge - Computer literacy **Responsibilities**: - Manage & retain department documentation system - Supporting Executive on Project & Test Run...

Perform monitoring planning work for Technical Services: - Scheduling and monitoring on existing job and forecasting of job - Scheduling and planning of manpower resources for job allocation. - Scheduling and monitoring of technical service equipment for deployment. - Update and maintain technical dashboard on Internal and External activities. (Reviewing of...

Responsibilities:Address customers' requirements and provide solutions.Guide customers through installing software and system applications.Conduct remote troubleshooting.Research for solutions to resolve an issue.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with customers to ensure...

IT Support Executive - Providing technical support such as installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scanners. - Monitoring and maintaining computer systems, database and networks. - Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or...

**a) Identifying hardware and software solutions.** **b) Troubleshooting technical issues.** **c) Diagnosing and repairing faults.** **d) Resolving network issues.** **e) Installing and configuring hardware and software.** **f) Replacing or repairing the necessary parts.** **Salary**: From RM1,500.00 per month Schedule: - Day shift Ability to...

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

Provide technical support to end-users of accounting , inventory solution & POS System.Work together with team members to service our customer via phone, email and remote access.Onsite Training and InstallationInvestigate, troubleshoot and provide resolutions to user.Have Autocount software is preferred.Job Types: Full-time, Permanent, Fresh graduatePay:...