Director, Facilities Manager

JLL supports the Whole You, personally and professionally.

**What this job involves**:
Putting clients first—always
Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain strong strategic relationships with our stakeholders. You’ll be the single point of contact for our ASEAN service delivery. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync.

Devising win-win solutions for all parties
You’ll play a pivotal role in helping our clients achieve their Operational goals. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Staying at the forefront of operational excellence
You’ll be the main visionary and strategist for our regional plans. As such, you must understand the clients’ business needs inside and out. You’ll be the go-to person for the overall operations in ASEAN —taking charge of all the resources—including technology, managing team and standard operating procedures—needed to run the operations smoothly and seamlessly.

Strategic Planning
Strategic review of service and supply contracts to determine value for the ASEAN Region. Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines.

Benchmarking of services will be required across properties within the country as well as across the ASEAN.

Regional Facilities Operations
Remotely manage all client sites in ASEAN and ensure support on mitigation of risks / issues working with the site FMs and teams.

Ensure proper management all service contracts, Team management including inspections and quality management of service delivery

Implementing a comprehensive energy management program

Developing and implementing operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.

Ensuring an adequate supply of materials and service for the proper operation of the facilities and enter into supply and service contracts as approved by client.

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.

Ensure that the tender documentation; evaluation of tenders; preparation of contracts takes place in accordance with the client standards.

Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk.

Develop and implement risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental

Inform client of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties.

Occupant Services
Ensuring quality occupant service. Specific duties may include:
Ensure that the team closely liaises with the Helpdesk operation to ensure service standards are maintained

Evaluating service response time and analysing occupant service request trends and suggestions

Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.

Recommending continuous quality improvement practices across the ASEAN. Ensure initiatives in one country/ ASEAN are followed up in the other parts of the region to maximize benefits for client.

To co-ordinate and monitoring the contractor management program

**Data Management, Policies & Procedures & Audit**:
Ensure data integrity of all systems across the ASEAN and audit data from time to time

Ensure consistency of ASEAN policies & procedures with constant updating.

**Training**:
Ensure the team is well trained on all facilities policies and procedures. Working closely with the senior Account team, devise new and innovative methods of learning built around skill development, leadership and succession planning

Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team

**Profitability/ Savings Initiatives**:
Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.

Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required.

**Customer Service / Client Relationships**:
Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the AMEA.

To lead by example and groo