Sg Shopeepaylater- 6 Months Contract
1 week ago
We are looking to hire contract staff for SG ShopeePayLater. Details are as follows:
**Contract Duration**: **6 months** (Someone who is able to commit for 6 months)
**Job scope**:
- **Working hours**: 9.30am - 6.30pm, Mon-Fri
- **Working arrangement**: WFO
- Responsible for collecting and negotiating past due payments
- Comply with over-all call quality standards
- Provides exceptional service while being empathetic when evaluating customers' situations to provide relevant solutions
- Works in a professional, customer-centric, and high-volume environment.
- Making outbound calls to determine the reason for delinquency.
- Meet defined team goals and activity metrics
- Responsible in reviewing the general accounts collection and determining the accounts that require escalation
**Other requirements**:
- Good command of English
- **Have previous experience in Collections**:
- Have good composure and showcase excellent problem solving skills
- Strong interpersonal skills
- Good-natured and able to handle stress well.
- Staying in Klang Valley area (laptop collection is required)
- Able to start immediately
**Job Type**: Contract
Contract length: 6 months
**Salary**: RM2,100.25 - RM2,200.92 per month
**Experience**:
- Data collection: 1 year (preferred)
- problem solving skills: 1 year (preferred)
**Language**:
- English (preferred)
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