Customer Service Officer/staff Contract
2 days ago
**Job Description**:
- Able to determine the issue for each interaction and assist professionally.
- Passionate in helping to resolve customer issues and complaint handling.
- Guide and resolve the issue professionally and efficiently.
- Assist customers to solve issues by providing the right solution.
- Respond promptly to customer inquiries to the designated resource.
- Keep records of customer interactions for all channels.
- Provide excellent customer service handling and customer satisfaction.
- Communicate and coordinate with internal departments.
**Requirement**
- Fresh graduate or SPM holders are welcome to apply.
- Fluent in English (writing & speaking).
- Able to speak a minimum of 2 languages (English + Mandarin), (English + Tamil), (English + Malay).
- Basic knowledge of Microsoft Office.
- Typing skill on 25 words/minute.
- Able to work on shifts, weekends and public holidays.
Details:
- working hours (2 shift): Operation Monday to Sunday 9am to 9pm.
2 shift 9am to 6.30pm & 11.30am to 9pm
Shift and off day will be on rotation basis
- Location : Level 19, Wisma Chuang. 34, Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur. (Bukit Bintang, office behind Pavillion)
**Job Type**: Contract
Contract length: 6 months
**Salary**: RM1,500.67 - RM2,500.48 per month
**Experience**:
- Customer service: 1 year (preferred)
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