Customer Service Officer

**Key Responsibilities**:
**1. Storage Control**
- Coordinate and monitor the movement of goods into and out of storage facilities.
- Maintain accurate inventory records and ensure data is updated in the system (e.g., warehouse management system, Asolute).
- Liaise with warehouse staff to ensure proper placement, labelling, and tracking of items in storage.
- Generate daily, weekly, and monthly inventory reports for internal and client use.
- Alert relevant departments or clients regarding low or overstocked inventory.
- Ensure all storage activities comply with safety, cleanliness, and SOP standards.

**2. Transloading Operations**
- Plan and coordinate the unloading of inbound shipments and the reloading onto outbound transport.
- Ensure accuracy in transloading documentation such as delivery orders, packing lists, and shipment labels.
- Communicate with transporters, freight forwarders, and warehouse staff to ensure smooth scheduling and execution.
- Monitor turnaround time of containers/trucks and resolve any delays or discrepancies.
- Support customs clearance documentation where necessary.

**3. Customer Support**
- Act as the main point of contact for clients regarding storage and transloading inquiries.
- Provide timely updates to clients on the status of their goods or shipments.
- Investigate and resolve complaints or discrepancies related to goods handling, damage, or delays.
- Build strong client relationships through proactive communication and support.

**4. Documentation & System Entry**
- Prepare and verify documents such as Goods Received Notes (GRN), Delivery Orders (DO), and Job Sheets.
- Ensure all data entries into systems are accurate and timely.
- Assist in audits by providing necessary documentation and records.

**5. General Coordination**
- Collaborate with internal departments including logistics, warehouse, billing, and accounts.
- Ensure compliance with company policies and customer service standards.
- Assist in process improvements and efficiency enhancement initiatives.

**Requirement**:
**1. Education & Qualifications**
- Diploma or Bachelor's Degree in **Logistics, Supply Chain Management, Business Administration**, or a related field.
- Relevant certifications in **customer service, warehousing**, or **logistics operations** are an added advantage.

**2. Experience**
- Minimum **1-3 years** of working experience in **customer service**, **warehouse coordination**, or **logistics operations**.
- Experience handling **storage control**, **inventory tracking**, or **transloading operations** is preferred.
- Familiarity with dealing directly with **clients**, **transporters**, or **freight forwarders** in a fast-paced environment.

**3. Technical Skills**
- Proficient in using **Warehouse Management Systems (WMS)**, inventory systems, or ERP tools (e.g., **Asolute**).
- Good knowledge of **documentation processes** such as GRN, DO, packing lists, and job sheets.
- Comfortable using **Microsoft Office Suite** (Excel, Word, Outlook) for reporting and communication.
- Basic understanding of **logistics workflows**, including customs documentation and container/truck scheduling.

**4. Communication & Interpersonal Skills**
- Strong **written and verbal communication skills** in English (additional languages are a bonus).
- Customer-oriented with a **friendly and professional demeanor**.
- Able to **build and maintain strong client relationships** through responsive and proactive communication.
- Good interpersonal skills to coordinate with **internal teams** and external stakeholders.

**5. Organizational & Analytical Skills**
- Highly organized with great **attention to detail** to ensure accurate data entry and reporting.
- Ability to **multitask**, manage priorities, and work under pressure to meet deadlines.
- Problem-solving mindset to handle client complaints or shipment discrepancies effectively.

**6. Other Requirements**
- Willingness to work in a **warehouse/logistics environment** and occasionally support ground operations.
- Knowledge of **standard operating procedures (SOPs)**, safety, and compliance practices.
- A team player who is **adaptable, proactive, and eager to learn** and support process improvements.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Logistics: 2 years (preferred)
- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person