Customer Service Assistant

1 day ago


Klang, Malaysia HYPERACK SDN BHD Full time

Provide customer service and handle all inquiries, live chat from customer, and ensure customer satisfaction.
- Handle E-commerce Platforms to promote company products, features, and current promotions.
- Handle E-commerce Platforms including Live Streaming,
- Handle the E-commerce Platforms in relation to channel, traffic acquisition, sales, conversion and a/b testing and reporting
- Assist the operation of the E-commerce Platform
- Driving the sales performance of the E-commerce Platforms to achieve KPIs.
- Involve in the brainstorming session on content and campaign planning
- Update on the latest marketing trends constantly
- Familiar with product knowledge & driving the business growth.
- Understand the product to educate and persuade customers to purchase
- Assist with ad hoc tasks / projects that may arise from time to time.

**Job Requirement**:

- Knowledge and exposure in Marketing/Business Development is an added advantage.
- Positive attitude towards work and people, self-starter, and a team player.
- Able to host and communicate face to face with the camera
- Be proficient in interacting with the audience
- Creative and Witty in Creating Amazing Social Media post
- Love to create eye-catching Posters & Photos
- Someone interesting, enthusiastic and positive.
- Able to work during Campaign Day (e.g. 11/11, 25/11, 12/12, 25/12 etc.)
- Able to work for night shift / weekend for E-commerce Platform Live Chat when it is necessary.

What do we provide to you for you to succeed?
- **Full Attendance Allowance $$$**:

- Your **Medical Claims** Are On Us
- **Staff Purchase Discount**:

- Government Holiday 16 Days
- **Additional Annual Leave**:

- EPF & SOCSO
- You will be remunerated with **Good Basic Salary** based on experience
- **Fair work life balance**:

- Working with a fast-growing company
- Strategic location -safe environment
- **Fun & cozy** workplace & colleagues
- We host annual dinners & festive events as an appreciation to all our staff's hard work
- Career Advancement Opportunities WhatsApps us now

We only offer 1 position for this position First come first serve

Working Hour: Monday - Friday (9am - 5.30pm)

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development


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