Customer Service Admin Assistant

24 hours ago

Klang, Malaysia Top Electrical Sdn Bhd Full time

**Job Vacancy | Customer Service Cum Admin Assistant**
Top Electrical Sdn Bhd (Brand: Electrova Malaysia)

**Location**: Taman Perindustrian Air Hitam, Klang, Selangor
**Shift**: Rotational Shift for weekend and campaign day.
**Salary**: RM1,700 - RM2,500

We are seeking a motivated and customer-oriented individual to join our team as a Customer Service cum Admin Assistant. In this dual-role position, you will be responsible for providing exceptional customer support while assisting with administrative tasks to ensure smooth operations.

1. Customer Interaction: Respond to customer inquiries and provide timely, accurate information via chat and other communication channels.

2. Order Management: Process and print customer orders, ensuring accuracy and timely fulfillment. Maintain an organized system for managing orders and related documents.

3. Complaint Resolution: Handle customer complaints and issues with empathy and professionalism, working towards satisfactory resolutions.

4. Order Tracking: Keep customers informed about their order status, including shipping and delivery information. Follow up on pending orders and communicate any delays.

5. Collaboration: Work closely with the fulfillment and logistics teams to ensure seamless order processing and customer satisfaction.

6. Administrative Support: Assist with basic administrative tasks, such as data entry, updating customer records, and maintaining filing systems.

7. Returns and Exchanges: Manage customer requests for returns or exchanges, ensuring proper documentation and follow-up.

8. Feedback Collection: Gather customer feedback to help improve products and services. Report recurring issues to management for further action.

**Qualification**
1. High school diploma or equivalent. Additional education or certifications in customer service or administration is a plus.

2. Previous experience in customer service or a related field preferred.

3. Excellent communication skills, both written and verbal.

4. Strong problem-solving skills and ability to handle challenging situations with professionalism.

5. Proficient in using computer systems and software, including chat platforms and order management systems.

6. Detail-oriented with strong organizational skills and the ability to multitask.

**Job Types**: Full-time, Fresh graduate

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Performance bonus
- Yearly bonus

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