Customer Service Cum Admin

2 hours ago

Klang, Selangor, Malaysia Ecoway Concept Sdn Bhd Full time 24,000 - 48,000 per year
We're Hiring: Customer Service cum Admin

Location: Puncak Alam, Selangor

Salary Range: RM3,000

With over 15 years of experience, Ecoway Concept Sdn Bhd is a trusted name in waterproofing and resin flooring solutions. We serve a wide range of industries with eco-friendly, technically sound systems and a strong commitment to quality, safety, and continuous improvement. We are now looking for a Customer Service cum Admin Executive to join our growing team and be part of our mission to protect structures and preserve nature.


Job Summary

We are seeking a dedicated and organized Customer Service cum Admin Executive who can deliver excellent customer support while managing day-to-day administrative tasks. The ideal candidate will have at least 3 years of experience in customer service, strong communication skills in English, Malay, and Chinese, and a passion for creating a positive customer experience.


Key Responsibilities

Customer Service

  • Attend to customer inquiries via phone, email, and social media professionally and promptly.
  • Handle customer complaints with patience and problem-solving skills.
  • Follow up with customers to ensure satisfaction and maintain long-term relationships.

Administrative Support

  • Prepare quotations, invoices, and job orders accurately.
  • Assist in documentation, filing, and report preparation.
  • Coordinate between sales, operations, and accounts departments to ensure smooth project flow.
  • Manage daily correspondence and update customer databases.

Coordination & Reporting

  • Support the management team in project scheduling and progress tracking.
  • Compile weekly reports and assist in preparing meeting documents.

Requirements
  • Minimum 3 years of working experience in customer service or administrative roles.
  • Strong verbal and written communication skills in English, Bahasa Malaysia, and Chinese.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.
  • Customer-oriented personality with good problem-solving and time management skills.
  • Positive attitude, team player, and able to work independently with minimal supervision.

What You'll Get in Return
  • Basic Salary (RM3,000)
  • Medical benefits and allowances
  • Hybrid working style (office + flexibility)
  • Staff hostel accommodation provided
  • Opportunities for professional growth and skill development
  • Supportive and friendly working environment
About Ecoway Concept Sdn Bhd

At Ecoway, we take pride in offering sustainable waterproofing and flooring solutions that make buildings safer and greener. Our culture encourages innovation, teamwork, and continuous learning.


Why Join Us?

Stable company with over 15 years of industry expertise

Friendly, supportive team culture

Opportunities to grow in a sustainable and expanding company


Ready to Join Us?

If you're a people-oriented professional who enjoys creating great customer experiences while keeping things organized, we'd love to hear from you.

Apply now and grow your career with Ecoway Concept

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