Executive - Personal Financial Services (Product
2 days ago
If you are looking to excel and make a difference, take a closer look at us This role is responsible for the ongoing initiatives for customer retention and also supports the Product Manager in implementing various promotional activities and/or campaign to increase FD balances and acquire new customers. In the daily activities, the Assistant Product Manager will liaise, discuss and follow up with internal stakeholders to review progress and development of promotional activities and ensure that all deliverables are delivered on time in full. This role is reporting to the Head - Personal Financial Services (Product Management, Channel & Digital Marketing) Key Responsibilities Functional _(job responsibilities)_ - Manage and executes the monthly retention program via Connect Renewal (or any other similar programs) to increase retention rates and maintain FD balances within the portfolio. - Take lead in the enhancement and automation of Connect Renewal program to cater for different preferential rates based on customer segment. - Plan, manages and executes all required deliverables to implement any promotional campaigns in an effective and timely manner to achieve the targets for FD balances and new customer growth. - Responsible for ongoing monitoring and analysis on campaign performance and tracking competitors’ activities; propose ideas and improvement suggestions to the team and Group ALCO. - Prepare and perform analysis on post campaign performance - via insights to different customer segments, promotional strategies and its effectiveness in driving overall business direction. - Take lead in the improvisation and penetration of sales channel (digital space, third party platforms, etc) to support overall business growth targets. - Construct, develop and manage differentiated promotional programs/ campaigns to cater for relevancy and effectiveness across different sales channels and/or customer segments. - Lead new enhancement projects by working with HLISB, IT and PFS Digital to new initiatives to dial up FD balances, expanding to new sales channels/ target segments and improve customer experience. - Develop and build segment marketing. - Develop strategy and execution for key customer segments. - Develop dedicated segment strategy and marketing for segments such as NTB, PB/PV and High Network Customers. - Drive new business ideas by collaborating with other businesses for cross-sell opportunities (portfolio management and expansion). - Stay up-to-date and keep abreast of evolving technology and challenger landscape to influence and change new product development, initiatives and channels. - Work with peers, team members across functional departments to deliver business growth. - About Hong Leong Bank_ - We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
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Kuala Lumpur, Malaysia Hong Leong Bank Full timeExecutive - Personal Financial Services (Product Management) **If you are looking to excel and make a difference, take a closer look at us...** This role is responsible for the ongoing initiatives for customer retention and also supports the Product Manager in implementing various promotional activities and/or campaign to increase FD balances and acquire...
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Executive - Personal Financial Services
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Kuala Lumpur, Malaysia Hong Leong Bank Full timeExecutive - Personal Financial Services Telemarketing (Cards Portfolio) **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills. - Generate...
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Junior Product Manager
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Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full timeABOUT US We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too....
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Executive - Personal Financial Services
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Kuala Lumpur, Malaysia Hong Leong Bank Full timeExecutive - Personal Financial Services (Operations & Customer Service) **If you are looking to excel and make a difference, take a closer look at us...** **Key Responsibilities and Accountabilities** **Sales & Service** - Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and...
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Kuala Lumpur, Malaysia Hong Leong Bank Full timeExecutive - Personal Financial Services (Operations & Customer Service) **If you are looking to excel and make a difference, take a closer look at us...** Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank's products and services to customers and responsible for high...
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Kuala Lumpur, Malaysia Hong Leong Bank Full timeManager - Personal Financial Services (Account Deposits) **If you are looking to excel and make a difference, take a closer look at us...** **If you are looking to excel and make a difference, take a closer look at us...** **Responsibilities**: - Cultivate and maintain strong proactive relationships management with a designated portfolio of customers in...
