Customer Service Therapist

1 week ago


Cheras, Malaysia Bright People Solutions Full time

We are looking for a dedicated and personable **Customer Service cum Therapist** to join our slimming centre. This dual-role position is ideal for someone who enjoys interacting with clients, providing exceptional customer service, and performing slimming and beauty therapy treatments.

**Key Responsibilities**:
**Customer Service Duties**:

- Greet and attend to clients in a professional and friendly manner.
- Handle customer inquiries, bookings, and appointment scheduling (walk-ins, calls, messages).
- Maintain accurate customer records and update treatment progress.
- Manage client feedback, concerns, and follow-up to ensure high customer satisfaction.
- Upsell packages and promote services/products based on client needs.
- Maintain cleanliness and orderliness of the reception and waiting areas.

**Therapist Duties**:

- Perform slimming, body contouring, and beauty therapy treatments according to training and protocols.
- Conduct consultations to understand clients’ goals and recommend suitable treatment plans.
- Monitor clients’ progress and adjust treatment plans as needed.
- Maintain hygiene standards and ensure treatment rooms are well-maintained.
- Operate slimming equipment and perform manual therapies (if applicable).
- Adhere to safety, confidentiality, and professionalism at all times.

**Requirements**:

- Minimum SPM / Diploma in Beauty Therapy, Wellness, or related field.
- Proven experience in customer service or as a beauty/slimming therapist is preferred.
- Good interpersonal and communication skills in [Insert relevant languages].
- Well-groomed, positive attitude, and a strong passion for health and wellness.
- Willingness to undergo training and learn new therapies or equipment.
- Able to work on weekends and public holidays, based on roster.
- Full time position based Eko Cheras Mall/ Mid Valley

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person


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