Customer Service Agents

2 days ago

Shah Alam, Malaysia OnCar.my Full time

**Responsibilities**
- To efficiently handle inbound and outbound customer call inquiries
- To provide fast and timely solutions to all customer related problems
- To ensure customer satisfaction by providing excellent Customer Services
- To be constantly guided by company's service standards
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Requirement**
- Minimum Certificate / Vocational / Diploma
- Able speak English and Bahasa Malaysia
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel / Word etc)
- Good communication and interpersonal skills
- Ability to multi-task, priorities and manage time effectively
- Working on rotational shift

**Benefits**
- Annual Leave and Sick Leave
- Quarterly Commission
- EPF/SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
- Career Progression opportunities

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM2,500.00 per month

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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