Customer Service
2 weeks ago
Maintaining a positive, empathetic and professional attitude toward customers at all times.
- To deliver excellent CS and manage the needs of our customer (through shopee communication channel and other platform : Live chat)
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
**Requirements**:
- High school, diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer service in market place OR **experience in shopee live chat will be advantage**:
- Good communication written and speaking (B. Malaysia & B. English )
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Do you have experience working as live chat agent (customer service) before ?
- How much is your salary expectation
- Do you experience customer service under Shopee / Lazada ?
**Experience**:
- Customer service: 1 year (preferred)
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