Customer Service

2 weeks ago


Shah Alam, Malaysia WAH KONG CORPORATION SDN BHD Full time

Maintaining a positive, empathetic and professional attitude toward customers at all times.
- To deliver excellent CS and manage the needs of our customer (through shopee communication channel and other platform : Live chat)
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.

**Requirements**:

- High school, diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer service in market place OR **experience in shopee live chat will be advantage**:

- Good communication written and speaking (B. Malaysia & B. English )

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you have experience working as live chat agent (customer service) before ?
- How much is your salary expectation
- Do you experience customer service under Shopee / Lazada ?

**Experience**:

- Customer service: 1 year (preferred)



  • Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 40,000 - 80,000 per year

    Who we are?At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our...


  • Shah Alam, Selangor, Malaysia Inchcape Shipping Service Full time 40,000 - 60,000 per year

    Who are Inchcape?At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.Inchcape combines its worldwide infrastructure with local expertise through our global network...

  • Customer Service

    2 weeks ago


    Shah Alam, Malaysia NIHON Full time

    Responsible for providing knowledgeable courteous and professional service and assistance to customers across our online platform - Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost effective manner while maximizing customer satisfaction. - Escalates unresolved customer issues to...

  • Customer Service

    1 week ago


    Shah Alam, Malaysia J&J Human Resources Sdn Bhd Full time

    **Key Responsibilities: - ** **Customer Interaction**: - Provide accurate information about services, pricing, policies, and procedures. - Resolve customer issues by investigating and troubleshooting problems, offering appropriate solutions, and ensuring follow-up as needed. - Maintain accurate records of customer interactions, transactions, and feedback...

  • Customer Service

    7 days ago


    Shah Alam, Malaysia Bliese (M) Sdn Bhd Full time

    **Key Responsibilities**: - Handle customer complaints and provide appropriate solutions. - Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information. - Record details of customer interactions and transactions, including actions taken, using internal systems. - Work closely with internal...

  • Customer Service

    4 days ago


    Shah Alam, Malaysia J&J Human Resources Sdn Bhd Full time

    **Key Responsibilities: - ** **Customer Interaction**: - Provide accurate information about services, pricing, policies, and procedures. - Resolve customer issues by investigating and troubleshooting problems, offering appropriate solutions, and ensuring follow-up as needed. - Maintain accurate records of customer interactions, transactions, and feedback...

  • Customer Service

    2 weeks ago


    Shah Alam, Selangor, Malaysia Blue Box Cold Chain Sdn Bhd Full time 30,000 - 40,000 per year

    About the role Blue Box Cold Chain Sdn Bhd is seeking an experienced and customer-focused Customer Service Representative to join our team in Shah Alam, Selangor. This full-time role will involve providing high-quality support to our Mandarin-speaking customers, ensuring their needs are met efficiently and effectively.What you'll be doingHandle customer...

  • Customer Service

    7 days ago


    Shah Alam, Malaysia Jovian Apparel Sdn Bhd Full time

    Understand Company’s branding and corporate guideline to maintain good reputation of the brand towards customers. - To answer and assist all type of customer’s inquiry from all the communication platform such as: - Whatsapp - Direct Message on Social Media - Phone Call - Telegram - To fully handle Jovian RTW Inquires following the guideline and...

  • Customer Service

    7 days ago


    Shah Alam, Malaysia Kuhen Rehab and Wellness Full time

    **KUHEN Rehab and Wellness** **Vacancy for Customer Service** **JOB DESCRIPTION**: **1.** **SYSTEM DATABASED** - Engages in superior customer service by making information readily available. - Registration for new and existing customer. - Maintain an up-to-date customer database by entering customer profile details. - Working with the sales team to develop...

  • Customer Service

    2 days ago


    Shah Alam, Selangor, Malaysia Tech Harvest Capital Plt Full time 30,000 - 60,000 per year

    A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone. Responsibilities and AccountabilitiesRespond with speed to customer enquiries, and...