Current jobs related to Technical Support - Bandar Sunway - Hitachi Sunway Information Systems Sdn Bhd

  • Technical Support

    2 weeks ago

    Bandar Sunway, Malaysia Brandt Business Services Sdn Bhd Full time

    Job Responsibilities: - Experience in handling basic technical / troubleshooting on home fiber related calls - Provide tech support for customers for their account. - Verified users, addressed, resolved and documented issues with customers - Identify and maximize upselling and cross selling sales opportunities. Job Requirement: - Preferably at least 1...

  • Customer Care Consultant

    2 weeks ago

    Bandar Sunway, Malaysia Brandt International Full time

    **Responsibilities**: - Experience in handling basic technical / troubleshooting on home fiber related calls - Provide tech support for customers for their account. - Verified users, addressed, resolved and documented issues with customers - Identify and maximize upselling and cross selling sales opportunities. **; Requirements: - Job Requirement**: -...

  • Technical Service Coordinator

    1 week ago

    Bandar Sunway, Malaysia Sonicon Construction Sdn Bhd Full time

    **Company Overview** Sonicon Construction is a rapidly growing leader in construction and engineering, known for innovative solutions such as **Robotic Demolitions** and **Xradar Mapping** that drive industry excellence. With a mission rooted in **integrity, innovation, synergy**, we foster a supportive environment where your contributions have a real...

  • IT Technical Support

    6 days ago

    Bandar Kinrara, Malaysia Timetec Computing Sdn Bhd Full time

    **Requirements**: - Have passion and willing to learn new technology products. - Have a good communication & interpersonal skills. - Self-motivated and able to work independently as well as being a dynamic team player. - Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent. - Knowledge in Software, Network and Hardware are...

  • Customer Care Consultant

    3 days ago

    Bandar Sunway, Malaysia Brandt International Sdn Bhd Full time

    Job Brief: This is a Customer Services position. A Call Center Representative helps customers with their questions and addresses issues regarding products or services. They are responsible for customers' inquiries or concerns. They will be supporting local customers in Bahasa and English. **Job will be located in Bandar Sunway.** Job Responsibilities: -...

  • Technical Consultant Specialist

    4 days ago

    Bandar Sunway, Malaysia Abi Energy Sdn Bhd Full time

    **Responsibilities**: - JOB Objective: - Responsibility: - Provide expert level support and consultancy for the end users on the following products: I. Refinitiv Eikon (all market variants) - II. Refinitiv Workspace (all market variants) - III. Refinitiv Electron Data Platform - IV. Refinitiv FX Trading platform - V. Refinitiv Eikon Messenger - VI....

  • IT 3rd Line Support Analyst

    4 days ago

    Bandar Sunway, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    Working in a team of 3rd Line analysts providing escalation support to the Service Desks for all group services - Understanding technically the services being supported as well as building solid working relationships with key stakeholder and 3rd party support partners - Ensuring awareness of new functionality, services and technologies that are on the road...

  • SOC Team Lead

    4 days ago

    Bandar Sunway, Malaysia Hitachi Sunway Information Systems Sdn Bhd Full time

    1. Duties a. To provide pre-sales support to the sales team. b. Assist in the development of integrated network/system architectural solutions. c. Assist in technical presentations (as required). d. Prepare technical proposal to assist sales to close sales. e. Conduct POC (Proof of Concept), ensuring proposed solution is workable. f. Support account...

  • Technical Support Officer

    2 weeks ago

    Bandar Utama, Malaysia SNS Network Full time

    Responsibility - Provide client support and technical issue resolution on products and services. - Diagnosing, troubleshooting hardware and software issues and repairing devices. - Identify and correct or advise, on operational issues in client computer systems. - Perform onsite service at clients’ locations as and when required. - To undertake any-hoc...

  • Junior Solutions Architects

    4 days ago

    Bandar Sunway, Malaysia Asgard Resources Sdn Bhd Full time

    **About the Role** We are seeking a highly motivated and experienced **Senior Pre-Sales Consultant - Solutions Architect** to provide technical pre-sales support and collaborate closely with sales, service, cloud engineering, and technical support teams. In this role, you will help design solutions that address customer needs, ensure technical feasibility,...

Technical Support

3 weeks ago

Bandar Sunway, Malaysia Hitachi Sunway Information Systems Sdn Bhd Full time

1. To be responsible for the Technical Support and Projects Delivery for IT services, specialize in IT Security Solutions and Products.

2. Facilitate the definition of project scope, goals and deliverable of project for all business/services partner and client.

3. Participate in systems roll out implementation inclusive of setup, installation, documentation, training and standby for system roll out implementation, new project, system upgrades.

4. Occasional travelling is required (local/overseas) to ensure projects success and met client requirement.

6. Any other tasks that being assigned by your superior and management.

**Project Management**
- Proper project coordination and control, to meet customer’s project objectives, deadlines, and budget.
- Ensure project milestone deadlines are met for billing deadlines.
- Provide daily project status updates following company procedure and guidelines, to update customers and management on project status.

**Research & Development**
- Learn new technical knowledge via testing and research.
- Be initiative to learn new technical knowledge on both focus and non focus solutions/products.
- Properly documents all results of tests and researches in knowledge base.
- Meet KPI’s set for research and development.

**Pre-Sales**
- Provides support on pre-sales activities including product demo, proof-of-concepts, and product presentation.

2. To aid the Pre-Sales Team in preparing Presentation Slides, Business Proposals, Response to RFP and Tenders.

**Certification**
- Obtains technical certification on identified focus products/solutions within the set timeframe to be agreed upon.
- Renew all critical and mandatory certifications required by key principals.

**Others**
- Any other duties as and when required by the management from time to time.

**Salary**: RM4,000.00 - RM7,500.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Bandar Sunway: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)