Quality Assurance Executive
3 hours ago
**KEY ACCOUNTABILITIES**
- Responsible for conducting daily, weekly, monthly and quarterly Quality Monitoring and Feedback sessions (voice and non-voice transactions) for overall Customer Service department and develop plans and strategies to exceed customer experience and quality deliverance to customers.
**JOB RESPONSIBILITIES**
- To convey issues and positive reinforcement on Quality concerns to Cust Care Operations Management.
- Dealing with and being able to communicate and adapt to different people and diverse personalities with a view to improve quality performance.
- Ability to multi-task and to work around scheduled datelines within a constantly changing and dynamic environment.
- Ability to prioritize their daily tasks and responsibilities according to set datelines and requirements.
- Call Monitoring and related Reports
- Analysis, Evaluation and Measurement
- Assessment and Administrative Activities
- Buzz sessions and other Tasks
**Job Types**: Full-time, Permanent
**Salary**: RM2,900.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Quality assurance: 1 year (preferred)
**Language**:
- English (preferred)
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