Technical Support Executive

6 days ago

Puchong New Village, Malaysia Arvion Services Full time

Job Overview: Join a dynamic onboarding team as a Technical Support Executive, where you'll be the first point of contact for clients, providing timely support and solutions through inbound calls and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What you will do:Process client requests and solve issues via inbound calls and email by navigating multiple programs while paying attention to accuracy and detail.Escalate the issue to the appropriate specialist when needed via CRM tools.Update clients on their request status accordingly.Achieve quarterly KPI targets set by the CS manager.Perform other ad hoc tasks assigned by the manager. What makes you a good fit:Good communication skills in English.Must be able to speak fluently in Mandarin.Strong client-facing and communication skillsTroubleshooting and multitasking skillsSelf-motivated and highly reliableCustomer service orientationMinimum 1 year of working experience in the service industry will be an added advantage for this positionFresh Graduates with Cert/Degree/Diploma in IT are encouraged to apply (Full Training Provided will be provided)Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)Willing to work in Ara Damansara, Selangor What we offer:KPI Allowance: RM500Night Shift Allowance: RM400Additional Allowance of RM600 if the night shift exceed 120 hours of productivityEPF & SOCSOSick leaveAnnual leave5 mins from Ara Damansara LRT station and a shopping mall.Office is located next to housing area. Convenient for outstation candidates.Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior ManagerIJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year. Interview Process: Walk-in interview Assessments requiredClient Interview

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