Team Lead
2 days ago
Position: Customer Service Representative (Mandarin Speaker)
Location:
Menara UOA Business Park, Subang Jaya (linked to LRT/KTM Subang
Jaya)
Language: Mandarin and English I(Read/write/speak)
Working Hours: 1:30 PM – 10:30 PM
Working Days: 5 working days 2 off days (based on shift)
Employment Type: Full-Time
Key Responsibilities:
•Deliver outstanding customer service over the phone promptly, while also fostering
positive relationships with clients;
•Sustaining friendly interactions during inbound calls, emails, and live chats within a
dynamic contact center environment;
•Assist in educating our customers about products and alternative digital banking
platforms;
•Broadening the customer base through the promotion of upselling and cross-selling
banking products and services.
Requirements:
•SPM, Diploma /Bachelor's Degree in equivalent course;
•Minimum 1 year of Customer Service experience is a must, experience in Banking
Industry/Financial Services/Fin-Tech would be an extra advantage;
•Strong command of Mandarin and English in both verbal and written
communication (COMPULSORY);
•Able to commit working on rotational shift to support international market;
•Strong phone contact handling skills and active listening
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