Finance Team Lead Mandarin
2 days ago
Language-Mandarin
Shift- 1:30pm to 10:30pm
Location-UOB Park
Key Responsibilities:
• Lead and motivate a team of Customer Service Executives
• Monitor daily team performance and service level metrics
• Conduct coaching, feedback sessions, and performance evaluations
• Handle escalations and ensure timely resolution of customer issues
• Liaise with internal departments to ensure operational efficiency
• Drive continuous improvement initiatives across the team
• Ensure adherence to company policies, compliance, and SOPs
Requirements:
• Minimum 2 years of experience in customer service/contact centre
• At least 1 year in a team leader/supervisory role
• Strong leadership and people management skills
• Excellent verbal and written communication in English
• Familiarity with digital banking or financial services is an advantage
• Able to work on the specified shift and rest days
•Strong command of Mandarin and English in both verbal and written communication (COMPULSORY);
• Fset must be C1
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