Team lead

2 days ago

Greater Kuala Lumpur, Malaysia Cognizant Full time 30,000 - 50,000 per year

Job Title: Team lead -(Mandarin Speaker preferred)

Location : Malaysia

Eligibility:

  • Candidate should have minimum of 2 years' experience in training role.
  • Good communication, coaching, presentation skills & public speaking skills
  • Strong Documentation Skills & Proficiency in Power Point, & MS Office
  • Good facilitation skills, Problem-solving skills & attention to details
  • Ability to handle pressure & flexible with shifts
  • The team is currently working from home, but in future it is to be expected to return to office when it is required. (KL Sentral)
  • Good to have additional language proficiency in Thai

Key Roles and Responsibilities:

  • Training - Design and implement training and knowledge sharing sessions - New hire, re-training, process improvement and updates
  • New Hire - Act as a buddy for New Hires & Needs to provide all necessary mentor support to new hire
  • Documentation - Responsible for creation, updating & modification of training documents & its deployment on floor with TAT
  • Quick Learning & Understanding of Policy Updates & Its deployment on floor with in TAT
  • Client Communication - Regular discussion with Client's Training Team & Whats New Sessions
  • Should able to prepare User cases and to conduct refreshers effectively within stipulated time
  • Needs to maintain sync between QC & Trainers
  • Certification & Assessment - Responsible for conducting KC, Certification as per client guideline
  • Participate in special projects/recruiting initiatives including assessment of best practices in research techniques and manage individual projects, and act as a guide to drive
  • Research for the project and be a POC for any operational updates
  • Good to have any training certification.

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