E-Commerce Assistant Manager/Senior Exec

2 weeks ago

Klang, Selangor, Malaysia Boost Unity Full time 60,000 - 120,000 per year

Key Responsibilities:

Store & Sales Management:

  • Manage and grow our official stores on 
    TikTok Shop, Lazada, and Shopee
    .
  • Develop and propose comprehensive sales and marketing plans
     tailored to each platform to achieve revenue targets.
  • Execute end-to-end campaigns, including live streams, vouchers, and flash sales.

Content & Customer Service:

  • Create and optimize product listings with high-converting content (images, videos, descriptions).
  • Be the primary point of contact for all e-commerce customer service
    , including responding to inquiries, resolving issues, and managing reviews to ensure a positive brand experience.

Operations & Logistics:

  • Coordinate closely with the warehouse team
     to monitor order status, ensure accurate and timely fulfillment, and resolve any delivery issues.
  • Manage the returns and exchange process
    , working with customers and the warehouse to facilitate smooth returns when necessary.

Analysis & Strategy:

  • Analyze platform data and KPIs (sales, traffic, conversion) to track performance and identify new growth opportunities.
  • Stay on top of the latest platform trends, features, and marketing tools to keep our strategy ahead of the curve.

Ideal Candidate:

  • Hands-on experience managing and growing e-commerce stores on 
    TikTok Shop, Lazada, and/or Shopee
    .
  • Open for Malaysians only
  • Proven ability to 
    develop and execute sales and marketing plans
    .
  • Experience in 
    managing e-commerce customer service
     and maintaining high customer satisfaction ratings.
  • Proven ability to collaborate with warehouse or logistics teams
     to ensure efficient order-to-delivery cycles and handle returns.
  • A data-driven mindset with skills in analyzing sales reports and customer insights.
  • Creative, up-to-date with social commerce trends, and possess strong organizational skills to manage multiple platforms and tasks simultaneously.
  • Able to communicate with our team from
    China and across SEA

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