E-Commerce Executive

2 days ago

Klang, Selangor, Malaysia Family Bite Malaysia Full time 12,000 - 24,000 per year

E-Commerce Executive

Job Description:

  • Manage all e-commerce platforms: Oversee daily operations for Shopee, Lazada, TikTok Shop, Shopify, GrabFood, Foodpanda and others— including product listings, updates, pricing, stock levels, landing pages, and overall store performance.
  • Drive online sales & marketing activities: Plan and run online campaigns, promotions, live sessions, and content activities to boost visibility, sales, and customer engagement across all platforms.
  • Handle orders & customer service: Manage the full order process, tracking, returns, and customer inquiries through chat/live chat—ensuring fast, accurate, and friendly support.
  • Optimize product performance & marketplace ranking: Use data, SEO, paid ads, competitor checks, and marketplace tools to improve conversion rate, sales growth, product visibility, and overall store ranking.
  • Perform reporting & data analysis: Track sales, ads performance, customer behavior, and inventory. Prepare weekly/monthly reports and provide insights to improve online strategies.
  • Support cross-team operations: Work with marketing, logistics, inventory, customer service, and external partners. Assist in content updates, TV show/production coordination, and other tasks assigned by management.

Requirement:

  • Someone who genuinely enjoys snacks
  • Experience managing major e-commerce platforms like Shopify, Shopee, Lazada, TikTok Shop, GrabFood, and Foodpanda — keeping our online shelves neat, updated, and ready for customers.
  • Good understanding of e-commerce trends, SEO, SEM, and online advertising, including landing page setup and performance optimization.
  • Strong analytical skills, able to read sales data, customer trends, and performance reports using tools such as Excel, Google Sheets, or Google Analytics.
  • Reliable customer service skills, including handling live chat support with quick, clear, and friendly responses.
  • Good communication skills in English (Mandarin/Malay is a plus), with the ability to work well with different teams and solve issues calmly and efficiently.
  • Organized, detail-oriented, and self-motivated, able to handle multiple tasks in a fast-paced environment and deliver consistent results.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1, RM2,000.00 per month

Work Location: In person

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