Customer Service
2 days ago
Key Responsibilities:
● Conduct outbound calls to business leads provided by the client
● Use the client's CRM system, excel, and VoIP tools (e.g., Aircall) for lead management and calling
● Accurately log call outcomes and update lead information in the CRM
● Communicate directly with the client for product knowledge updates and work instructions
● Maintain high standards of professionalism and customer service during all interactions
● Adhere to compliance requirements for data handling and outreach (e.g., GDPR, as applicable)
Tools & Systems:
● CRM – client provided
● VoIP tools (e.g., Aircall or similar) – client provided
● Excel or other spreadsheet tools for lead management as required
Reporting & Management:
● Day-to-day work and product updates will be managed directly by the client
● Attendance and time tracking will be monitored by Outsourced via installed software (e.g., Blue TraIT)
Requirements:
● Previous experience in outbound telemarketing or sales is preferred
● Familiarity with CRM and VoIP systems
● Strong communication and interpersonal skills
● Ability to work independently and follow client instructions
● Professional fluency in English & Mandarin
Job Type: Permanent
Pay: RM2, RM3,500.00 per month
Work Location: Remote
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