Customer Service Assistant

4 days ago


Remote, Malaysia AGX LOGISTICS (M) SDN BHD Full time

**DUTIES & RESPONSIBILITIES**
- Manage daily operations & Administration
- Handle Import shipments from overseas.
- Preparing quotation via System.
- Billing (Triangle shipment, if any from the respective department (SEA & AIR).
- Help sub-coordinate when they needed.
- Checking the monthly report all in order (Report generate by Accounts Team on monthly base).
- Document fillings ensure proper documentation archiving.
- Work with and monitor the efforts of overseas partners to ensure smooth operations
- Responsible on notifying customers of arrival of cargo and the details.
- Monitor and analyze key performance indicators (KPIs) related to customer service, such as order fulfillment, on-time delivery, and customer feedback.
- Responsible for daily operations for both local and outstation trucks
- Liaised with multiple parties including shippers, consignees and overseas agents of shipments for their delivery updates.

**ABILITIES / KEY COMPETENCIES / SKILLS**:

- Education: Diploma in Customer Service or equivalent
- Experience: Minimum 1 - 2 years
- Write and communicate in English & Malay
- Learn to work with other department (Sea, Air, Accounts, Credit) including Sales Teams department
- Worked well with colleague’s respective department even though having different personalities

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Performance bonus
- Yearly bonus

Work Location: Remote


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