Front Office Executive

2 weeks ago

Ipoh, Perak, Malaysia Royal Perak Golf Club Full time 25,000 - 30,000 per year
  • Manage and lead both the Front Office and Housekeeping teams to ensure seamless service operations.
  • Uphold high standards of personal grooming, presentation, and professional behavior.
  • Maintain a positive attitude and exhibit a high level of professionalism and integrity at all times.
  • Provide guests with accurate information about hotel services, facilities, and local attractions.
  • Coordinate effectively with housekeeping, room service, and other departments to fulfill guest needs promptly.
  • Respond to guest inquiries, complaints, or concerns with empathy and effective resolution strategies.
  • Oversee all front desk operations, including reservations, guest check-ins/check-outs, and billing procedures.
  • Ensure the hotel environment remains clean, organized, and welcoming for guests and staff.
  • Prepare regular reports such as occupancy rates, daily revenue, and guest feedback for management review.
  • Manage budgets and monitor departmental expenditures to ensure cost-effective operations.
  • Ensure the confidentiality and security of guest information and financial transactions.
  • Coordinate VIP guest arrivals, handle special requests, and support the execution of events or group bookings.
  • Communicate company policies, procedures, and service standards clearly and consistently to staff.
  • Demonstrate excellent problem-solving and conflict resolution capabilities under pressure.

Job Qualifications:

  • Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field.
  • Minimum of 3 years' experience in a front office or customer service supervisory role, preferably in hospitality.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in Microsoft Office and hotel/property management systems.
  • Proven ability to manage multiple tasks, prioritize effectively, and work under pressure.
  • Flexibility to work varied shifts, weekends, and public holidays as required.

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

  • Free parking

Work Location: In person

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