Business Office Assistant

2 weeks ago

Ipoh, Perak, Malaysia Sunway Medical Centre Ipoh Full time 20,000 - 25,000 per year

Job Responsibilities:

  • Ensure that reception and registration procedures for patients attending specialist clinics are handled in a timely manner.
  • Provide advice to patients regarding their admission/visitation procedures.
  • Ensure all charges received are accurately entered into the Hospital Information System (HIS).
  • Perform final checking on charges, especially doctor's charges, consignment items, etc., upon finalizing and presenting the patient's bill for collection purposes.
  • Ensure billing and collection procedures are executed professionally.
  • Verify insurance benefits assigned to our hospital to determine if insurance coverage meets the standard of admission in the defined policy.
  • Apply for a Guarantee Letter (GL) and liaise with insurance providers.
  • Collect payment through cash, debit/credit card, and cheque.
  • Ensure cashier closing report is accurate with the daily collection
  • Assist in ad-hoc task/project assigned.

Job Requirements:

  • Higher Secondary/STPM/A-Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma
  • Minimum 1 year of relevant working experience, preferably in Front Office Operations or Customer Service in the healthcare or hospitality industry.
  • Skills: Customer service, self-initiative, multitasking, responsive, independent, and communication.
  • Willing to work on shifts (including night shifts), weekends, and public holidays.

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